Professional Services
Enhance Your Call Center
The Frontier Professional Services Team offers a professional service experience that allows you to customize your call center operation according to your needs. The Professional Services Team aims to assist customers in developing their call center operations. Benefit from services such as enhancing and optimizing your call center operations, integration requests, and configuring reporting for your operational needs.
Integration Service
You can get support from Frontier‘s Expert Team for a wide variety of needs, such as CRM Integration, Iyzico Integration, Virtual POS Integration, Self-Service IVR Flows, Customization in Reports, Number Masking, Automatic Dialing Scenarios and Integrations with Agents or IVR, integrations you need during the KVKK (Personal Data Protection Law) process, Artificial Intelligence Integrations, and Voice Emotion Analysis Integrations. You can easily perform the desired integrations yourself with ready-made APIs. Frontier Software Integration Specialists and the Project Team are there for you when you need support or for requirements that necessitate special work.
Call Center Optimization
You can increase your efficiency in call center operations and generate custom solutions specific to your needs. You can ensure that your agents work more efficiently with automated responses you can send to your customers, automatic callback for missed calls, tracking of SL levels, live support integration, WhatsApp Integration, satisfaction surveys, and self-service projects.
Call Center Auditing
Through the Frontier – CC Academia collaboration, you can ensure the regular auditing of your call center operation. Regular checks are performed to evaluate agent performance and service quality, analyze your call flow, and provide improvements and suggestions. Use quality monitoring modules integrated with Frontier Technology. You can get support from new technologies to track voice intonation and forbidden words.
Consulting
Do you have questions about your existing or new projects? Do you want to get information about the outcomes of the ideas you have framed for your project? Do you want to increase your operational efficiency? The Frontier Project Team, experienced with different projects in various sectors, is always ready to help you, analyze your data together, and offer solutions.
How Can We Help Your Business To Grow?
You can have the opportunity to try our products by filling out the demo request form below.