Facebook Messenger
Facebook Messenger Integration for Businesses
With the increasing use of social media, customers are demanding the ability to reach businesses through written channels. One of the most preferred applications among social media platforms is Facebook. With Frontier & Facebook Integration, you can respond to messages coming to your business page through a single platform. All you need to do to use the Facebook Integration is to share the page access permission you get from Facebook Developer with Frontier! With this integration, you can also provide service to your customers via Facebook, increasing customer trust and experience.
Advanced Chat Handling Menus
With Frontier‘s Facebook Integration, just like the Interactive Voice Response (IVR) system you create for incoming calls, you can also create a flow for incoming chats. With your chat flow, you can distribute the chats coming from customers according to the agents’ competencies and increase the efficiency of your operation. You can enable your customers to reach the service they want faster, and you can provide service even outside of your working hours with the support of artificial intelligence and integrations.
Personalized Customer and Brand Experience
With Frontier’s Facebook Integration, you can offer easily accessible call center services to your customers and increase satisfaction. You can automatically send welcome, information, and closing messages to customers who reach you, and you can also send these messages using the customer name information registered to the number. With Self-Service features, you can answer requests 24/7 without a customer agent. You can enable your customers to reach you more easily and meet their demands even outside of your working hours.
Multi-Chat Handling
Thanks to Frontier’s Facebook Messenger Integration, you can communicate with multiple customers simultaneously. In call center operations, agents can serve only one customer verbally at a time. However, in the chat channel, agents can communicate with multiple customers simultaneously and handle their transactions. In this way, you can provide faster responses to customer requests and improve the customer experience. You can reduce your operation’s workload with self-service solutions.
Reporting
Chat records with customers are stored on the Frontier Cloud Call Center system with their details. Just as you can instantly view the written correspondence and details made by agents, you can also access historical chat reports. With live monitoring screens, you can see active chats, generate historical chat performance reports, and evaluate the chats made. You can track agents’ chat performance and provide feedback to them using Frontier Quality Assessment Forms. Furthermore, thanks to CRM Integration, you can make your customer management efficient.
Chat Opportunity on Different Platforms
With Facebook, Telegram, ChatBot, Web Chat, and WhatsApp Business Integrations, you can handle messages coming from all written channels through a single screen. With the chat flows you create, you can distribute chats to agents according to their competencies and channels, and report all channels individually. As a result of the reporting, you can access statistics regarding written channels and measure efficiency.
AI-Powered Response Suggestions
Frontier offers the opportunity to improve customer service with AI-powered chat response suggestions. This technology makes customer interactions more efficient by providing personalized and quick responses that are suitable for the business’s communication style and goals. While AI-powered smart responses can be customized to suit the brand’s voice and values, they reduce the operational load and increase customer satisfaction with the possibility of quick turnaround.
How Can We Help Your Business To Grow?
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