TTS & SR
Text to Speech (TTS) and Speech Recognition (SR)
Benefit from Frontier’s smart IVR feature to quickly answer your customers’ questions. Without agent intervention, you can provide fast solutions to customer problems using smart automation, reduce call center congestion, and provide higher quality service. Increase customer satisfaction by using self-service solutions to meet your customers’ needs 24/7. With Text to Speech (TTS) technology, ensure your customers can easily access the information they’re looking for and design user-friendly self-service solutions with the advanced Speech Recognition (SR) feature.
Provide Service in Every Language of the World
Benefit from Frontier’s features for automatic speech recognition. With our existing TTS and SR integrations, you can understand what your callers are saying and route them to the relevant IVR menus based on the action they want to take. With speech recognition supporting over 40 languages, you can serve customers from all over the world in their own language. Easily handle international calls and provide service to your customers in any language.
Put an End to Your Customers Waiting
By adding the speech recognition feature to your IVR flow, you can allow your customers to complete their transactions without waiting to connect to an agent. This way, you can reduce your customers’ wait times and increase their satisfaction. At the same time, reduce your agents’ call volume to provide faster and more efficient service. You can make your call distribution smarter with features like CTI and ACD.
Manage Your Customer Requests
With Frontier’s speech recognition technology, you can identify your customers’ requests and route them to the relevant menu or queue. Your customers can express their requests verbally, and these requests are automatically transferred to the integrated software. This way, you can identify customer requests without wasting time and quickly offer your solutions. You can also effectively use the TTS feature with our multi-channel communication solutions.
24/7 Information
At any time of the day, your customers can access the information they want with Frontier’s Text to Speech (TTS) technology within the IVR flow. By providing 24/7 information to your customers on topics like order status, shipping details, return/cancellation processes, or balance inquiries, you can increase satisfaction and loyalty to your company.
Increase Efficiency
Create smart IVRs with Frontier’s TTS and SR features and design them to suit your operation. This way, your customers can easily handle their transactions without waiting in a queue to connect to your call center agents. As the operational workload on your customer representatives decreases, the efficiency and reliability of your call center also increase.
How Can We Help Your Business To Grow?
You can have the opportunity to try our products by filling out the demo request form below.