CTI
Computer-Telephony Integration (CTI):Customized Integrations
CTI (Computer Telephony Integration), which provides the integration between voice communication infrastructures and business software, offers tools that simplify your workflow by working with many applications. Frontier’s cloud call center technology, combined with CTI applications, provides advanced call management and reporting experience. It works with third-party software like CRM and ERP to increase operational efficiency.
Thanks to Frontier’s CTI integration, you can manage an unlimited number of simultaneous calls without channel and capacity limits.
Multi-Call Management via Computer
With Frontier’s CTI integration, you can manage multiple calls simultaneously via your computer.
You can provide a call center experience to your customers on a web-based platform. With Frontier’s cloud technology, you can control an unlimited number of simultaneous call flows without channel or capacity limitations. Create advanced IVR flows to facilitate incoming and outgoing call management.
Get to Know Your Customer!
Thanks to Frontier technology, you can recognize your calling customers by their phone numbers, thereby increasing transaction speed and satisfaction. Information such as the customer’s name, order status, or previous orders improves call quality. Agents can quickly access customer information through pop-up screens when a call starts and resolve requests in a shorter time. Increase both satisfaction and efficiency with a fast customer service experience.
Automatic Call Scenarios
Reach your customers without manual action with Frontier’s automatic calling feature. Customers who are automatically called by the system are routed to the appropriate agent. For operations like collections, sales, debt, or delivery information, you can use the automatic calling feature to increase speed and minimize errors that can occur with manual processes. By attempting multiple calls at the same time, you can quickly complete your lists by calling many people.
Third-Party Integrations
Frontier technology offers the opportunity to work with CRM or other business software on a single screen. Thanks to Open APIs, Frontier can easily integrate with third-party software. These integrations reduce the workload of your call center operations while saving you time. You can gain ease of use in your operation and arrange the integrations to suit your workflows.
Advanced Reporting Experience
In Frontier technology, the integration of customer requests and call flows offers end-to-end reporting. You can manage your call center operation without channel and capacity limitations and provide an always-available service to your customers. Even if your agents are busy, you can track the number of customers calling you in the background and return their calls to increase satisfaction. With Frontier’s CRM integrations, you can easily access reports belonging to your customers.
How Can We Help Your Business To Grow?
You can have the opportunity to try our products by filling out the demo request form below.