IVR Dialer
With Frontier IVR Dialer, you can automatically call predefined lists of people without needing a customer representative. This feature lightens the load on agents, streamlines the operation by reaching customers directly, and increases efficiency. Thanks to Frontier’s IVR Dialer capability, you can quickly scan your lists and easily convey the announcements and information you want to the people you call audibly.
Customer Satisfaction
You can easily measure post-service satisfaction via Frontier IVR Dialer. By setting up automated satisfaction survey calls, you can access the results reports from the Frontier panel; with these reports, you can identify areas for improvement and take action, thereby increasing operational success.
Information Announcements
Frontier IVR Dialer allows you to make promotional and informational announcements and set up reminder flows tailored to your target audience. By integrating IVR Dialer and Predictive Dialer into your marketing activities, you can inform your customers about your campaigns. People who consent or want to talk to an agent can be automatically routed to the relevant teams. This way, you reduce the call center load while increasing customer satisfaction.
Increased Operational Efficiency
With IVR Dialer, you can run the information process without connecting to an agent. This approach saves time for both customers and your teams, reducing the workload on the call center. For example, when announcing campaign information, you can ask for consent with an announcement, detail it further via an announcement for customers who consent, or transfer them to an agent if necessary.
Campaign Management
On the Frontier platform, you can flexibly define dialing rules for the lists you create. Set how many times and at what intervals to redial numbers that were not reached, creating a strategy that fits your goals. You can follow the performance of the calls from live monitoring screens; you can manage incoming and outgoing calls in the most efficient way through the voice response system.
Different List Upload Options
You can upload the lists of people to call to the system via a CSV file or import them from your CRM via API. Quickly import segments from your CRM to easily reach different customer groups. You can also turn missed calls into automatic calls with the dialer and manage them as a separate list; you can automate processes by defining different lists and special dialing rules for different topics.
How Can We Help Your Business To Grow?
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