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Legal & Collections

Solutions Specific to Collections and Dialer Operations with Frontier​

Manage your legal and collections processes—which involve a high volume of documents and information—quickly and reliably with Frontier’s advanced technology. Facilitate customer access and increase service quality with omnichannel communication options. Consolidate all customer interactions on a single platform; track transactions from end to end with advanced reporting. Automate your processes with personalized dialing strategies, ready-made APIs, and integrations. Maximize efficiency and customer satisfaction by leveraging all the possibilities of a digital infrastructure.

Automated Call Management

With Frontier’s dialer feature, you can automatically call your customers and monitor the campaign flow live. Thanks to this structure, which can be customized according to your needs, you can provide information with self-service IVR or transfer calls to an agent. With CTI integration, embed a softphone in the CRM you use to initiate calls with a single click (Click-to-Call). Since all transaction records are stored, you can monitor and report on calls live or historically.
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Integration with Debt Management Software

Integrate your CRM into the Frontier softphone screen or open any CRM page as a pop-up for the agent when a call connects. Increase efficiency and performance by allowing agents to access all the information they need from a single screen. With self-service IVR, automatically verify and inform customers by having them press information like their customer code, mobile phone, or T.C. identity number; reduce the number of waiting customers and increase satisfaction.
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Flexible Number Usage for Outbound Calls

Define different outbound call numbers for collections processes. In cases where you can’t reach a number, use Cloud FCT to dial with a different number on each attempt to increase your access rate.

Advanced Reporting Options

In addition to Frontier’s standard reports, you can instantly view metrics with BI/Data Studio-style dashboards specific to your operation. Match indicators such as the number of calls made, collection percentage, and hourly access rate with CRM data to perform in-depth analysis. Also, automatically link voice recording links to customer pages.

Smart IVR and Virtual POS Transactions

With iyzico integration, offer your customers a fast and secure payment option over the phone. Virtual POS collections speed up the sales process, increase reliability, and all steps are recorded. Benefit from Frontier’s infrastructure to speed up sales and generate competent post-sales reports.

Everything to Simplify Your Business, on a Single Screen

Optimize your processes, strengthen your customer relationships, and maximize your efficiency with our smart features.

Smart Reporting

Collect all data from your call center on a single screen. Improve your business processes and make strategic decisions with smart analytics.

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Smart IVR

Direct your customers to the right requests. Increase customer satisfaction with our Smart IVR feature.

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One-Click Connection from the Web

Allow your customers to connect directly to a customer representative from your website with a single click, without waiting.

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Voice Self-Service

Provide your customers with uninterrupted 24/7 self-service through your voice response system (IVR).

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Live Chat

Maximize agent efficiency by managing customer messaging from a single interface.

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Cloud FCT

Answer multiple calls simultaneously with a single SIM card. Get rid of landline costs and enjoy flexibility.

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How Can We Help Your Business To Grow?

You can have the opportunity to try our products by filling out the demo request form below.

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