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Your Choice for Cloud Call Center Solutions is Frontier​

Quickly implement the most suitable call center setup for your business with Frontier’s modern infrastructure. Improve the customer experience by generating faster solutions with IVR, ACD, TTS, ASR, and bot capabilities. Increase call center efficiency with quality monitoring and survey tools.
Frontier uses WebRTC and VoIP technologies; it offers easy integration with your existing systems through its flexible APIs.

CRM Integrations

Frontier offers the flexibility to integrate with your own CRM infrastructure as well as existing CRM connections. With integration, you can use features such as contact and call management, transferring Frontier reports to the CRM, one-click dialing (Click-to-Call), and opening a contact card during a call. Additionally, it is possible to automate many processes thanks to ready-made APIs.
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Inbound Call Management

Use features in Frontier such as customizable IVR, queue-based routing, text-to-speech (TTS), automatic call distribution (ACD), transfer to a preferred agent, and VIP customer service. This way, you will raise your service quality and strengthen your customers’ loyalty to your brand.
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Outbound Call Management and Dialer

Increase efficiency by automatically running campaign, sales, collection, and survey calls with Predictive and IVR Dialer. Thanks to CRM integration, you can view customer information before a call and update records after the call.

Online Payment with Virtual POS

Provide customers with a fast and secure payment option with Frontier’s iyzico integration. Virtual POS collection over the phone speeds up sales processes and increases the perception of trust. Especially take advantage of this infrastructure to shorten sales cycles and demonstrate your competence.

Frontier Written Communication Channels

Make it easier for your customers to reach you through written channels with Web Chat, WhatsApp, Telegram, and Facebook Messenger. Set up smart distribution and routing menus within the chat. Agents can manage multiple chats simultaneously; you can produce fast solutions by accessing the details of all correspondence from the chat reports screen.

Everything to Simplify Your Business, on a Single Screen

Optimize your processes, strengthen your customer relationships, and maximize your efficiency with our smart features.

Smart Reporting

Collect all data from your call center on a single screen. Improve your business processes and make strategic decisions with smart analytics.

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Smart IVR

Direct your customers to the right requests. Increase customer satisfaction with our Smart IVR feature.

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One-Click Connection from the Web

Allow your customers to connect directly to a customer representative from your website with a single click, without waiting.

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Voice Self-Service

Provide your customers with uninterrupted 24/7 self-service through your voice response system (IVR).

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Live Chat

Maximize agent efficiency by managing customer messaging from a single interface.

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Cloud FCT

Answer multiple calls simultaneously with a single SIM card. Get rid of landline costs and enjoy flexibility.

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How Can We Help Your Business To Grow?

You can have the opportunity to try our products by filling out the demo request form below.

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