IP Phone

Your call center and internal users can communicate over internal lines and transfer calls. Answer calls from your company number without a channel limit. Provide SMS sending based on need from the welcome menu flows. Furthermore, use your IP phones integrated with the Frontier call center to easily access the reports and voice recordings of calls made via the IP phone from a single point.

Welcome Menu

Calls reaching your switchboard are greeted with a voice response flow specially designed for your operation. Callers can connect directly to a person by dialing the internal extension or be directed to the relevant team with menu options. While waiting for a connection, you can play your brand’s hold music and distribute calls to your team with equal priority or sequential distribution rules.

Reporting and Voice Recording

Monitor which internal extension spoke with which number and for how long with instant reports. Track all calls based on department, branch, or customer. Transfer these reports via our APIs to your CRM or custom reporting system; analyze call traffic comparatively with your existing data. You can record all incoming, outgoing, and internal calls and easily access them from the Frontier interface when needed.

Call Transfer

Work location-independently with your IP phones; effortlessly make internal calls and perform call transfers even if you are in different countries. Your call center and IP phone users can mutually transfer calls via the same platform, and add a second person to ongoing calls in a single step.

Fast Setup, Easy Management

Forget the hardware, software, cabling, and maintenance burdens of traditional switchboards. An internet connection is sufficient for IP phone use with Frontier Cloud Switchboard. When changing location, connecting the phone to electricity and the internet is enough for it to start working immediately.

Different Solutions for Different Locations

You can consolidate and manage your locations in multiple cities under one roof. It is very easy to set up separate numbers or special scenarios for each city. You can separate and report your operations based on location and team, and define custom outgoing permissions for internal/branch/departments. For example, one team might only make internal calls, while another team can make all calls, including international ones.