E-Commerce

E-commerce-Specific Solutions

In the e-commerce sector, where customer experience and satisfaction are critical, elevate your service quality with Frontier. Increase your brand value with self-service IVR, dialer calls, omnichannel communication, and CRM integrations, while making your operations more efficient and scalable.

Rapid Scaling

Call center traffic can increase and decrease seasonally. On special days, there may be a need for additional agents or outsourced support. With Frontier, you can manage all user accounts from a single place: you can assign permissions to agents and determine which channels they will handle calls from based on their expertise. What’s more, no additional hardware investment is needed; with a pay-as-you-go model, you can increase or decrease your capacity seasonally, and you have complete control.

Manage your operations in different locations from a single platform

All you need to do is log in with your email and password to the web address provided. Afterward, each user sees the modules according to their permissions; they can quickly handle calls via Frontier, access reports, or live-monitor the operation with supervisor screens. All data is stored on a single platform; no additional hardware, installation, or plugins are required for any of this.

Quick solutions to customer problems

By easily integrating Frontier with the CRM you use, you can automatically show the caller’s information on the agent’s screen. Increase agent productivity and customer satisfaction with single-screen operations. With self-service IVR, share information like orders and shipping without connecting to an agent. Manage the operation more effectively with value-added services like SMS sending, a VIP line, and prioritizing those who call multiple times in one day. Monitor all processes instantly and report them at any time.

Number Masking

Ensure data security in customer-employee conversations with number masking. Thanks to Frontier’s masking feature, your employees see the customer’s number masked, in compliance with the KVKK (Personal Data Protection Law). You provide secure communication by protecting personal data.

Smart IVR

Quickly design and deploy call flows tailored to your needs on Frontier. With smart IVR and artificial intelligence capabilities, you can offer practical solutions to customers to increase efficiency and satisfaction. Customers can inquire about shipping status with their phone/tracking number without connecting to an agent and receive automated information via Text-to-Speech (TTS). Additionally, you can create fast and secure payment flows with iyzico integration.