Education

Education Solutions Provided for the Education Sector

Providing the best support to our students who will shape our future is also a priority for Frontier. Your institution can effortlessly provide support to students and parents with the solutions offered by Frontier. Thanks to our Self-Service IVR feature, it is possible to offer fast, uninterrupted, and quality service to students or parents requesting information. Thus, while reducing call center density, you raise your service standards and increase your operational efficiency.

Use Frontier Integrated with Your Student Information Systems

Thanks to Frontier’s flexible architecture, you can quickly connect the CRM you use. Call phone numbers recorded in the CRM with a single touch using Click-to-Call; automatically open the student card on the representative’s screen with the calling number or the entered T.R. identity information. While representatives easily carry out transactions on a single screen, you provide fast, personalized service to students and parents.

Increase or Decrease the Number of Representatives When Needed

With Frontier’s scalable infrastructure, you can quickly change the number of representatives to meet increased demands during exam and registration periods. New users are defined on the same day; support is provided from anywhere with a computer, internet, and headset. Use it with the pay-as-you-go model without extra license costs.

Online Collection with Virtual POS

Through Frontier, which provides easy integration with Virtual POS systems, student representatives manage invoices and collections on a single screen in compliance with security standards. You can instantly monitor conversations and payment steps from the platform, and report retrospectively whenever you wish.

Manage Operations with Automated Calls

Reach students quickly and easily with Frontier Predictive Dialer. Schedule automated calls for informational topics; live track the flow from the supervisor screen, and access details from the reporting module.

Create Student Representative Portfolios

Connect the calling student to the last representative they spoke with using the “transfer to the last spoken” and user-preferred queue steps in Frontier’s advanced IVR flows. Thus, you can define special portfolios, reduce the average talk time, and increase representative efficiency while offering faster and higher quality service to students.