Food

Food The Contribution of Call Center Solutions in the Food Sector

Frontier, with the innovative technology infrastructure it offers to leading brands in the food sector, provides value and increases operational efficiency in many stages, from order management to customer satisfaction analyses.

Field Call Management

With the Frontier Cloud Call Center, a fast and seamless communication network is established between customer requests and field teams. Requests are instantly transferred to the field; thus, satisfaction and operational efficiency increase. If you wish, you can protect privacy by allowing your field personnel to make calls without seeing the customer’s phone number, and you can track courier-customer conversations end-to-end.

Multi-Channel Management

Manage customer requests from multiple channels on a single screen with Omnichannel solutions. Instantly respond to orders or service requests coming through phone, website, and chat. Easily take orders and offer fast solutions through popular channels such as WhatsApp Business, webchat, Facebook Messenger, and Telegram; improve your processes by gathering all communication on a single platform.

CRM Integration

CRM integration is critical in customer service within the food vertical. Easily connect your CRM system with Frontier to regularly manage customer information, order history, preferences, and complaints. Integration provides teams with quick access to data; thus, you can resolve complaints faster and more effectively.

Customer Satisfaction Surveys

Call center solutions help you measure quality with post-delivery/service evaluation forms and surveys. Analyze satisfaction by creating your own templates; store all data on a single platform and use it in long-term performance improvements.

Smart Routing with IVR

Automatically route incoming calls to the relevant team or representatives with IVR (Interactive Voice Response). Ensure the customer receives a quick response by connecting order, reservation, branch information, or different service inquiries to the correct section; while simultaneously reducing the operational load.