Health

Healthcare Special Solutions for the Healthcare Sector

Easily meet the rising expectations in patient relations, medical consultation, and member services with Frontier’s powerful solutions. Get rid of physical hardware maintenance costs and reduce operational expenses, while strengthening your processes with a reliable cloud infrastructure that supports collaboration and mobility; increase trust in your institution.

Offer Your Customers Omnichannel Communication

Thanks to Frontier’s omnichannel communication infrastructure, people can easily reach you via WhatsApp, Telegram, Facebook Messenger, Web Chat, and phone, which they use in daily life. Patients and members quickly convey their requests through their preferred channel. Your call center personnel can serve on both chat and voice channels simultaneously; you can also benefit from mobile application solutions for your field teams. Thus, satisfaction increases along with a sense of trust.

Access Self-Service IVR Solutions with Frontier

Use self-service IVR for information requests, appointment/scheduling, and billing inquiries. Callers find solutions quickly within the IVR without waiting in line; you can route them to a live representative for more complex issues. This reduces representative workload and increases the quality of the service you offer.

Collect Your Revenues with Virtual POS

Frontier works integrated with Virtual POS solutions. Thanks to these integrations, you offer patients a secure and easy payment option. The possibility of taking prepayments in compliance with privacy and security principles increases commitment to the institution. Your personnel work more comfortably and efficiently by managing call and payment transactions from a single interface.

Integrate with Patient Information Screens

Frontier quickly integrates with common CRMs and in-house applications. Automatically bring up the calling patient’s information on the representative’s screen by running the CRM with Frontier; initiate a call with a single click from within the CRM using Click-to-Call.

Increase Service Quality with Dialer Calls

Access your communication center’s data with live and retrospective reports. Closely monitor the call center with real-time performance indicators; keep customer satisfaction at the highest level by increasing reach and efficiency with Frontier Dialer.