Insurance

Insurance Special Solutions For the Insurance Sector

Meeting high service expectations and distinguishing your products/services from the competition is critical for insurance companies. Frontier supports you in strengthening customer satisfaction and loyalty in all your insurance and assistance processes.

Manage all your locations from a single platform

Frontier helps you offer the same high standard of experience to your customers in different offices and agencies, increase consistency, and reduce costs. Thanks to mobile application integrations, your customers can reach your field teams at any time; representatives instantly meet requests. Increased accessibility strengthens trust in your brand.

Manage Your Customer Portfolio More Effectively

By integrating your CRM account with Frontier, enable your teams to automatically access the customer data they need from a single platform. Gain flexibility and speed in communication and account management with the right representative-right customer matching.

Improve the Experience with Our Ready APIs

With Frontier’s open/ready APIs, add forms left on your website and after-hours callback requests to automated calling campaigns, or call with a single click from the CRM using the Click-to-Call API. Automatically transfer call recordings and representative performance data to any platform you desire.

Let Your Customers Connect from Different Channels

By integrating channels such as phone, web chat, Facebook Messenger, and Telegram into Frontier, manage the customer’s journey across all touchpoints in a single view. Add WhatsApp to your channel mix with WhatsApp Business integration; offer your customers more options in communication preferences.

Detailed Reporting and Analysis

Monitor all users, calls, queues, satisfaction scores, and other metrics from a single interface. Live track calls from supervisor screens; access call details in the reporting module. View the conversation history for written channels like web chat/WhatsApp, instantly or retrospectively. Filter data, create and export reports to track your KPIs.