Mobile
Mobile Call Center: Bring Your Call Center to Your Phone
With Frontier Mobile, you can manage your call center operation through your mobile device. This allows you to create a tracking mechanism for your constantly mobile teams and also access the voice recordings of the calls made. You can transfer customers connected to your call center to your field teams via redirection when necessary.
Handle Your Calls via GSM Through Frontier
You can manage your Frontier Cloud Call Center system from anywhere you want. Your agents using Frontier Mobile can answer calls regardless of their location and without being tied to a specific spot. You can benefit from Frontier Technology even in areas without internet by forwarding your call center number to a GSM line. This way, you can increase the performance of your employees who are constantly moving or who have unstable internet. With Cloud FCT, you can use your SIM cards with defined numbers in your call center operation. With Frontier Mobile Technology, you can store your call records and create their reports.
Call Your Customers with Your Corporate Number
In calls made using Frontier Mobile, your customers are called from your corporate communication number defined in Frontier. Your agent first connects to Frontier using their mobile device, and then calls the customer they want to reach through Frontier. This way, you can call your customers with the number they recognize as belonging to your company, increasing customer satisfaction and trust.
Share Details with Your Teams
Your teams answering calls via personal or company lines do not have prior information about the calling customer. With Frontier Mobile Technology, while continuing to answer calls via GSM, your operation can access data belonging to the calling customer. For example, being able to view which location or which house a customer calling a real estate company is asking about can create an advantage for your agent during the conversation. Thanks to the pop-up notification screen, you can access information about calling customers instantly during the call, increasing your agent’s performance and customer satisfaction.
Strengthen Communication with Your Field Employees
You can work independently of location with your IP phones and easily ensure communication between different teams. Tracking the calls made by your field teams is now possible thanks to Frontier Mobile. You can access the voice recordings of calls made by your employees while they are outside the company, examine their details, and report them. You can transfer incoming calls to your call center and customer requests to field teams with the caller’s number information or by masking the number. With Frontier Mobile, you can boost the communication of your field teams and include them in the game.
Report Your Field Teams
Your teams using Frontier Mobile can make calls or answer incoming calls regardless of the location. The voice recordings of all calls made are stored and reportable on the system. This allows you to control and easily track the service provided to your customers. With the reporting feature, you can examine the conversations and their details made by your agents during the day. You can increase the quality of conversations by scoring calls based on the questions you determine and by collecting feedback with satisfaction surveys.
How Can We Help Your Business To Grow?
You can have the opportunity to try our products by filling out the demo request form below.