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The Role of Call Centers in the Retail Sector​

In retail, the call center holds a critical position in both sales and after-sales stages. Frontier, with its user-friendly interface, structure that adapts quickly to change, instant operational tracking, and advanced reporting capabilities, helps you increase efficiency and customer satisfaction in all processes such as ordering, returns, shipping, and complaints.

Fast Solutions with Dialer Feature

With Frontier’s automated IVR campaigns, you can check the delivery status of a product your customer has purchased, automatically call back those who could not reach you, and measure service quality with satisfaction surveys. Monitor operations instantly and manage your processes most effectively with reports. When agent-to-customer calls are needed, initiate predictive campaign calls to reach more customers. Thanks to CRM integrations, customer and order information is automatically displayed on the agent’s screen, providing personalized service.
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CRM Integration

Integrate your CRM with Frontier. Provide fast and quality service to customers who want to get order information via self-service IVR; this reduces agent workload and ensures customers find a solution without waiting, increasing satisfaction.

Fast Payment with Virtual POS

Integrate Virtual POS solutions with Frontier for customers who want to pay over the phone. Agents working on a single screen increases efficiency, while customers pay easily and securely. This strengthens loyalty and trust along with service quality.

Cargo Status Inquiry

Customers can find out where their cargo is without connecting to an agent via the voice response system. With Text-to-Speech (TTS) technology, cargo information is read automatically; your customer gets information quickly while agents focus on other requests.

Cargo Inquiry from Chat Channels

Bring the experience you offer on calls to chat channels. With WhatsApp or web chat integration, customers can view their cargo status without connecting to an agent thanks to chat flows specially designed for your operation.

Everything to Simplify Your Business, on a Single Screen

Optimize your processes, strengthen your customer relationships, and maximize your efficiency with our smart features.

Smart Reporting

Collect all data from your call center on a single screen. Improve your business processes and make strategic decisions with smart analytics.

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Smart IVR

Direct your customers to the right requests. Increase customer satisfaction with our Smart IVR feature.

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One-Click Connection from the Web

Allow your customers to connect directly to a customer representative from your website with a single click, without waiting.

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Voice Self-Service

Provide your customers with uninterrupted 24/7 self-service through your voice response system (IVR).

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Live Chat

Maximize agent efficiency by managing customer messaging from a single interface.

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Cloud FCT

Answer multiple calls simultaneously with a single SIM card. Get rid of landline costs and enjoy flexibility.

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How Can We Help Your Business To Grow?

You can have the opportunity to try our products by filling out the demo request form below.

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