Scalability

Scalability for Call Centers

Periodic fluctuation in density can be observed in call center operations. You may need to increase the number of representatives during official holidays, campaign periods, or in situations requiring outsourcing. With Frontier, all user accounts and authorizations are entirely under your control. You can easily define representatives’ authorizations and which channels they will handle calls on based on their expertise. Moreover, you keep your costs flexible with the pay-as-you-go model, without making additional hardware investment. You can instantly increase and manage the number of users when you need it, and reduce it again whenever you want.

Periodic Increase / Decrease

The Frontier platform works with a pay-as-you-go model. There are no investment, hardware, installation costs, or commitments. Thus, you can flexibly increase and decrease your operation volume. Since you only pay for usage, you manage periodic fluctuations with peace of mind and do not suffer additional financial loss after an increase/decrease.

Usage Tracking

Easily view the number of active users during a specific period on Frontier. Monitor the system usage times of call center personnel with detailed reports and closely manage performance.

Speed Up Your Operation

Instantly increase and decrease user accounts; update authorizations with a single click. Shift representatives between departments according to density. All changes take effect instantly; no loading or update is required. • Request a Demo

Special Days Require Extra Support

Get outsource representative support during peak periods; manage its duration and conditions yourself, and report the service. Easily provide the necessary guidance by tracking the outsourced personnel.

Periodic Projects are Very Easy

Comfortably use Frontier for periodic projects with our commitment-free structure. Deactivate the system whenever you want and reactivate it within minutes. No payment is incurred in months you don’t use it; simply activating your existing setup is enough when you want to use it again.