Tourism

Tourism Special Solutions for the Tourism and Service Sector

With Frontier, you can keep the customer experience at a high level by offering personalized solutions to your customers through different communication channels. By meeting and exceeding expectations with customized service flows, you can also strengthen loyalty to your brand.

CRM Integrations

Having representatives perform all transactions through a single platform allows you to offer a personalized experience to customers. With Frontier, which can integrate with numerous tools, you can help your customers in the fastest way and increase your service quality.

Customer Satisfaction

Offer customers optimized actions and shortcuts based on real-time behavior and intent. Manage instant KPIs with dashboards adaptable to your needs; monitor recordings and surveys to maintain high quality.

Online Payment with Virtual POS

Thanks to Frontier’s iyzico integration, provide customers with a fast and secure payment option. Collecting payments over the phone with virtual POS speeds up sales processes while also increasing reliability.

Automated Calls and Reporting

Create automated calling campaigns for notifications; live monitor calls from supervisor screens and access their details in the reporting module. Initiate calls to phone numbers in the CRM with a single click using Click-to-Call. Analyze all operational details in depth on the extensive reporting screens.

Customer Representative Portfolios

Direct the caller to the last representative they spoke with using the “transfer to the last spoken” in the IVR and user-preferred queue steps. Customers experience a personalized experience by establishing a portfolio relationship with the representative they prefer. Define region/lists on a per-representative basis and configure sales, marketing, and support processes as you wish.