Integrations

Effortlessly Connect All Your Business Applications with Frontier

Closed call center structures are often based on outdated technologies. You can make your operation smarter by speeding up your processes with integrations. Establish easy, secure, and flexible integration with your CRM, ERP, email service providers, BI tools, and in-house software thanks to Frontier’s open API ecosystem. Thus, you use your customer data in harmony with your call center and quickly implement customized flows and automations for your needs.

Pop-up Customer Information

Instant access to customer data is required for call center teams to process quickly. With CRM integration and API support, incoming calls are matched with the customer record via the phone number. Thus, as soon as the call is answered, the customer’s past conversations, previous transactions, and basic information pop up on the representative’s screen.

Instant Notification

If you need to instantly inform customers within the operation, you can query based on the fields you define from the CRM via integrations; you can send SMS or provide automatic notifications with Text-to-Speech according to your preference. This reduces the representative workload and provides faster service to the customer.

Work Integrated with Your CRM

Collecting all data in a single pool is critical for management and quality. Frontier integrates your call center with your CRM; with our Public APIs, you can pull reports, organize them as you wish, and transfer them to your own systems.

Screen Recording Solutions Integration

With evolving needs, not only the conversation with the customer but also the accuracy and speed of screen usage are becoming KPIs. With Frontier’s screen recording software and flexible API compatibility, you can start and stop screen recording on the actions you determine and store the recordings in your own infrastructure.

Fast Credit Card Integration with iyzico

Make your call center operation suitable for card payments within minutes thanks to the iyzico integration. With our collaboration, you can start using it in a very short time without disrupting your processes.