Integration on a Single Platform with Frontier Infrastructure!

Easily connect your business applications to your call center operations, simplify your processes, and increase performance. Experience the largest call center cloud and gain a lasting advantage in your industry.

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iPara

With Frontier's iPara integration, you can offer your customers more effective and reliable payment solutions. This allows you to provide them with multiple and fast payment alternatives, making transactions easier.

Param

Thanks to the Param integration, your customers can make payments with cards from all banks during a call using a single POS device. You can offer secure payment processes with certified systems like 3D Secure, GO, and PCI DSS.

Paynet

With the Paynet integration, you can provide your customers with innovative payment options. Your customers have the opportunity to make installment payments with cards from many different banks.

Hepsipay

The Hepsipay integration allows your customers to pay with cards from all banks through a single POS during a call. You can provide a secure payment infrastructure with 3D Secure, GO, and PCI DSS certificates.

PayTR

With Frontier's PayTR integration, you can offer your customers various payment methods during a call, such as virtual POS, payment links, mobile POS, mobile operator payment, and wire transfer/EFT. This integration simplifies the process with instant, fast, and practical payment channels.

ProCES

The Frontier integration with Procat's ProCES solution allows you to manage customer requests coming from channels like phone, email, and social media on a single screen. Thanks to features such as automatic ticket creation, SLA (Service Level Agreement) tracking, workflow optimization, and one-click calling, you can make your processes efficient while responding to requests quickly.

Tecmony Peki Chatbot

With Tecmony Peki's AI-powered Chatbot, you can provide multi-language support simultaneously on channels like WhatsApp, Instagram, Teams, Messenger, and others. You can expand your services with web service integrations, train the Chatbot with knowledge documents, and support your customers through chat.

Callexper

With Tecmony Callexper's conversation analysis tool, you can convert calls to text and analyze them with artificial intelligence. By performing sentiment analysis and keyword tracking, you can respond to customer needs faster, conduct trend analyses by comparing customer and agent conversations, and evaluate performance.

Grispi

With the Grispi integration, you can add the "click to call" feature to your call center. You can bring existing customer information to your agent's screen and store call recordings within the created contact cards. You can also easily access your call reports through Grispi.

Freshdesk

With the Freshdesk integration, you can automatically create records for inbound or outbound calls from numbers not registered in the CRM. When calls are answered, a ticket associated with the phone number automatically appears on the screen. You can also make outbound calls by clicking on a phone number within the CRM.

Instagram Messenger

Frontier's Instagram Messenger integration allows you to manage your customers' written communication requests from a single screen. You can offer 24/7 service on Instagram, one of the most used communication channels.

SAP c4c

With SAP C4C integration, inbound calls can be answered by automatically opening the customer's CRM card. You can also initiate an outbound call by clicking on a contact number on the CRM screen. Inbound and outbound call details are created on the customer cards, so you can easily access the information.

Zoho Desk

Using the Zoho Desk integration, you can make one-click calls from the CRM for inbound and outbound call management and store call recordings in the relevant contact details.

ServiceNow

With the ServiceNow integration, you can access customer information on a single screen and make one-click calls. You can initiate a call by querying a phone number from the CRM and transfer the call to the appropriate agent through the system.

Hubspot

Thanks to the Hubspot integration, inbound and outbound call management becomes easy. You can conveniently perform operations such as phone number querying, making outbound calls, and keeping call records within the Hubspot CRM.

TRA Bilişim

With the integration of TRA Bilişim's BOSS product, Frontier can check the caller's phone number and direct them to the customer manager. Thanks to the Softphone added to BOSS, you can make calls, receive calls, and report on them from within BOSS.

Power BI

Reporting and tracking are very important in call center operations. With the Power BI integration, Frontier can create custom reports to meet all your reporting needs.

Pipedrive

With the Pipedrive integration, you can automatically bring customer information to the agent's screen and store call recordings within the contact card. If the caller's number is not registered, a new contact card can be created automatically. You can also make one-click calls with the Frontier Softphone.

Estesoft

Thanks to the Frontier Softphone integrated into Estesoft, you can make calls, receive calls, and report on them from within Estesoft without needing to open a second screen.

Zendesk

With the Zendesk integration, you can automatically create tickets for inbound calls, store the call's voice recording within this ticket, bring customer information to the agent's screen, make one-click calls, and work from a single screen.

Facebook Messenger

With the Frontier and Facebook Messenger integration, you can also use features like creating ICR (Interactive Messaging Routing) and automatic messaging with a chatbot, which are offered by the chat channel, on Facebook Messenger.

With the Telegram integration, you can communicate with customers who prefer this platform. You can create ICR and distribute incoming chat requests to agents based on their skills.

Dialogflow

Chatbots created with Google's machine learning-based Dialogflow infrastructure can be used with the Frontier call center and allow you to provide 24/7 support.

Data Studio

Reports are very important in call center management. With the Data Studio integration, Frontier meets your reporting needs by creating flexible reports.

Reach your customers easily with the WhatsApp Business integration, the corporate solution of WhatsApp, which has over 1.5 billion active users in more than 180 countries.

Audiocodes

Various analog and digital products from Audiocodes' wide range can be used by Frontier customers.

Teles

Various digital and analog Teles gateways and FCT (Fixed-Cellular Terminal) devices work seamlessly with the Frontier infrastructure.

Cisco

Many Frontier customers use Cisco phones, and Cisco's SIP-supported products can be used with the Frontier infrastructure.

Yealink

Various Yealink phone models have been tested in Frontier's test laboratories. In this series, which supports almost all models, additional functions like Autoprovision and automatic directory loading are also supported.

Dinamik CRM

With SoftPhone, you can make calls from a web-based phone application, bring the caller's information to the screen with a customer card pop-up on incoming calls, initiate one-click calls, and report on them.

MyBasic CRM

You can store call data in the CRM and automatically see the customer card on the screen. You can use the Frontier infrastructure on a single screen, start a call with a single click, and manage the data from the automatic calling system through MyBasic CRM.

ROP (Restaurant Automation Program)

With the ROP integration, the records of customers calling the restaurant pop up on the screens of the people who will take the order without an additional device. This also records the calls from registered customers in this system.

Microsoft Dynamics

Thanks to the Microsoft Dynamics integration, you can make one-click calls, bring existing data to the agent's screen with a call ID, and report call result codes on this platform.

Salesforce

With the Salesforce integration, you can bring existing customer information to your agents' screens with a call ID. With the Frontier Softphone, you can make calls, report, and listen to voice recordings from within Salesforce without needing a second screen.

Sestek

Thanks to the integration with Sestek, you can increase automation and efficiency in your customer service operations by using Sestek's Text-to-Speech and Speech Recognition products.

Next4Biz

With the Next4Biz integration, you can bring customer information to the agent's screen and store call recordings within the contact card. With the Frontier Softphone added to Next4Biz, you can make calls, receive calls, and report from a single screen.

Zoho

With the Zoho integration, existing customer information can be brought to the agent's screen during an incoming call, and you can make outbound calls from within the CRM. Since Zoho and Frontier infrastructures work in perfect harmony, you can easily use all Zoho products with this integration.

Windesk

With the Frontier and Windesk integration, you can optimize your inbound/outbound call processes and track customer communication throughout the entire process.

SAP CRM

With the SAP CRM integration, you can make calls about customer information located in SAP, report call results, and make one-click calls without leaving the CRM.

Iyzico

Thanks to the payment integration offered in collaboration with Iyzico and Frontier, your customer representatives can easily accept credit card payments and offer installments.